Download and open
Click the orange button and open the file that downloads. Nothing is installed permanently — it is removed as soon as the session ends.
K4net Support Centre
We fix the problem on your computer without anyone travelling. You download a small file, give us the code it shows, and we connect — in front of you, with your approval.
Three steps
You do not need any technical knowledge. We guide you on the phone.
Click the orange button and open the file that downloads. Nothing is installed permanently — it is removed as soon as the session ends.
A twelve-digit number appears. Call us on +30 211 800 8568 and read it out. Without that number nobody can connect.
We connect and work on your computer while you watch everything. At the end we tell you exactly what was done.
Security
Remote access is a matter of trust. That is why the rules are clear and never change.
Pricing & contact
Prices exclude 24% VAT.
Frequently asked
No. Connecting requires the unique code shown on your own screen, which you give us. Once the session ends, that code stops working.
No. The file you download runs only for that session. You can delete it straight afterwards.
We see whatever is open on your screen, exactly as if we were sitting next to you. We do not copy files and we do not record passwords. If you prefer, close anything unrelated first.
Yes. The button detects whether you are on Windows or Mac and downloads the right file. For Linux, phones or tablets call us first on +30 211 800 8568.
Most issues are resolved in 10 – 30 minutes. If more time or an on-site visit is needed, we will tell you before going ahead.
Of course. The check and diagnosis are free. If work is needed, we tell you the cost before we start.